General Warranty Policy
Osseomax, LLC warrants the products it distributes in accordance with original manufacturers warranty period against defects in materials and workmanship. It also should be noted all products should be operated and maintained in accordance with instruction for use or individual product manual, and has not been subjected to misuse, abuse or accident.
No Returns due to nature of products.
All products for return must be pre-authorized with a Return Authorization number (RA#). Returns, repairs or replacements will only by authorized in accordance with our General Warranty Policy.
Visa, Mastercard, American Express
Orders & Shipping
Products will be shipped out UPS Ground or Fedex Ground service unless expedited service is requested. In the event a product is on back order, at your request we will make partial shipment on the items available to ship. Expedited arrangements can be made on back order fulfillment at customer’s expense. No charge for back order shipments at standard UPS or Fedex Ground service. Orders received after 3pm EST on any day will not be processed until next business day.